• Davox Telecom, Three Sugar Creek Center, Sugar Land, Tx - 77478
  • info@davox.net
  • +1-503-558-3808

GOAutodial Cloud Contact Center Platform

Empowering the Next Generation Contact Centers

 

Enterprise

Our flagship solution that offers maximum system availability and scalability. Our advanced redundancy feature ensures minimum downtime in the event of multiple hardware failures. Peace of mind for your call center.

Cloud

An easy to use, D-I-Y web solution that's free to use anytime and anywhere. Get your call center setup in 24 hours or less. Perfect for the SMEs and those looking for an on-demand solution.

VoIP Wholesale

Our VoIP International services designed for dialer traffic. Whether you're running 5 or 500 seats, we will connect your calls.

VoIP Termination Rates

Full featured and user friendly call center software. Manual, progressive and predictive dialing available

  • GO Basic
  • 50 USD / Monthly
  • Up to 10 seats
  • Outbound dialing
  • - Predictive*
  • - Progressive
  • - Manual
  • Inbound IVRs & ACDs
  • Support 24/7
  • - Web Ticket
  • - Live Chat
  • - Emergency Phone Support
  • Do not call list
  • VoIP service not yet included
  • GO Small
  • 100 USD / Monthly
  • Up to 20 seats
  • Outbound dialing
  • - Predictive*
  • - Progressive
  • - Manual
  • Inbound IVRs & ACDs
  • Support 24/7
  • - Web Ticket
  • - Live Chat
  • - Emergency Phone Support
  • Do not call list
  • VoIP service not yet included
  • GO Medium
  • 150 USD / Monthly
  • Up to 40 seats
  • Outbound dialing
  • - Predictive*
  • - Progressive
  • - Manual
  • Inbound IVRs & ACDs
  • Support 24/7
  • - Web Ticket
  • - Live Chat
  • - Emergency Phone Support
  • Do not call list
  • VoIP service not yet included
  • GO Large
  •  200 USD / Monthly
  • Up to 60 seats
  • Outbound dialing
  • - Predictive*
  • - Progressive
  • - Manual
  • Inbound IVRs & ACDs
  • Support 24/7
  • - Web Ticket
  • - Live Chat
  • - Emergency Phone Support
  • Do not call list
  • VoIP service not yet included

 

*predictive dialing works best with 10 agents or more

Call Management

* Dedicated Direct Calling User Extensions
* Personal Voicemail & Team VoiceMail
* Outbound Calls - Manual, Preview and Predictive
* Inbound calls - Automated Call Distribution (ACD)
* Blended calls (Inbound, Outbound)
* Scheduled callbacks (Manual & Auto)
* 3-way Conference and Call Transfers
* Interactive voice response (IVR) with Campaign/Queue
* Broadcast and Survey Dialing

 

Campaign Management

* Multi-Lead List per Campaign
* Agents Allocated Simultaneously Multiple Campaigns
* Campaign Defined Scripts
* Custom Caller ID - Campaign Specific
* Custom Call Statuses and Call Dispositions
* Hotkeys for quick hangup and call dispositions
* Filter Leads (Dynamically Exclude Numbers from Lists)

 

Support:

* Packaged Support Plans - to suit all user types
* Customizable Support & Managed Services Solutions

Call Recording & Voice Log Storage

* Full Call Recordings or on-demand
* Option to Store Call Recordings on your own NAS

 

Lead Management

* Upload and download of customer lists
* Leads Filtering
* Leads Recycle
* Internal DNC and Blacklist
* Leads Timezone Restrictions

 

Supervisor Management

* Real-time Dashboard
* Listen-in, Barge-in
* Force Log-out
* Reports and Analytics

 

Team Management

* Multi-Group, Multi-Campaign Assignments
* Skill-Rating based Agent priority routing
* Support Remote and Mobile Workers